We use a secure software called Katina Online to help us triage and match you with the most appropriate clinician for your needs. We offer child and adult psychology, adult psychiatry, couples therapy, allied health services including occupational therapy, dietetics and speech pathology

1. Fill out the the Triage Form, choose a service and tell us why you are seeking support.

2. Any preferences you have (e.g, clinician preference, gender, location, telehealth or in-person appointments)

3. Your availability

4. If you have been referred by your GP, please ensure you upload you referral.  This includes GP Mental Health Care Plan, TAC, Worksafe, DVA are all GP referred services. 

If you are unsure about anything or need help filling out the enquiry form, feel free to call or email us. We are here to support you every step of the way.

Once we receive your enquiry form our bookings team will review it and contact you within 1–2 business days by phone. We will clarify anything if needed and offer you a clinician who is a good match based on your form. 

If we can’t get a hold of you we will send you an email with your matched practitioners online booking link.

After confirming the best match, we will work with you to schedule your first session. Once your initial appointment is booked, you will receive an intake and consent form via email. This form must be completed within 48 hours to secure your appointment. This form contains all the important details, so please take time to read it carefully.

If you book online using a booking link you will be directed to complete the intake and consent form prior to completing your booking.

Typical Timeframes

Initial response: Within 1–2 business days of submitting your form

First appointment: Usually within 1–2 weeks, depending on your availability and the clinician's schedule

Urgent needs: If your request is time-sensitive, please mention this in your form and we will prioritise accordingly where possible

Your first session is an important starting point. It’s a time to discuss what brings you to therapy, explore your goals, and begin building a trusting therapeutic relationship. You'll have the opportunity to share at your own pace while your practitioner listens, asks thoughtful questions, and works with you to create a plan tailored to your needs. This session is all about understanding you—and helping you feel supported from the start.

We have put together an initial psychology session (adult) infographic to help you navigate the first session. Please click the link below:

Initial Therapy Session Guide (Adult)

Our assessments are conducted by registered psychologists, and, in some instances, occupational therapists and speech pathologists, in accordance with Australian guidelines, including AADPA recommendations for ADHD and related conditions.

Important Notes:

Fees: The cost and duration of assessments vary depending on their complexity. In general an assessment will take between 6 and 15 hours, and are priced per hour depending on time taken and complexity of the referral question. It is important to note that the NDIS will NOT fund assessments undertaken for the purpose of diagnosis (i.e. Autism, ADHD, specific learning disorders), and all assessments must be privately funded. That is; the person booking the assessment holds financial responsibility for payment of the assessment costs. If a third party is funding the assessment (i.e. NDIS, Department of Families, Fairness and Housing, etc), the person booking the assessment must confirm the third party funding and provide a confirmation letter prior to booking the assessment.

A Medicare rebate may be applicable to some assessment sessions, if a paediatrician has referred for certain assessment kinds. Please check with Medicare to confirm your eligibility for Medicare rebate(s). 

Further: 

• While psychological assessments can identify clinical features and provide valuable diagnostic information, a formal medical diagnosis (i.e. of ADHD, required for medication prescriptions) must be completed by a medical doctor such as a psychiatrist, paediatrician, or GP with appropriate training.

• If you are an adult seeking an ADHD assessment and would like the option to explore medication, you will need to be assessed by a psychiatrist. However, if you are not interested in pursuing medication, a comprehensive assessment with a psychologist can offer valuable insights into your cognitive functioning and provide tailored strategies and recommendations to support your daily life, work, and overall wellbeing.

• During the initial session, the clinician may determine that additional assessments are required, which could increase the time and cost. The price provided is an estimate and may be adjusted based on the number of sessions needed.

• If additional information is required to support the assessment, this may incur an additional fee. This will be discussed with you beforehand.

We are committed to working collaboratively with your treating medical professionals to support your care.