Start Your Journey With Us
Compassionate, Personalised Care—Wherever Life Takes You.
We are so glad you are here. Starting therapy or seeking support can feel like a big step and we want to make the process as smooth and clear as possible. This page will walk you through what to expect when getting started with us, from your first enquiry to your first appointment.
Whether you are reaching out for yourself or someone you care about, we are here to help.
WELCOME!
Getting Started is Simple!
Here’s How
We use a secure software called Katina Online (Triage Form) to help match you with the most appropriate clinician for your needs.
◦ Fill out the the Triage Form to tell us Why you're seeking support.
◦ Any preferences you have (e.g, clinician, gender, location, telehealth or person)
◦ Your availability
If you have been referred by your GP, please ensure you upload you referral. This includes GP Mental Health Care Plan, TAC, Worksafe, DVA are all GP referred services.
We Will Contact You
Once we receive your form, our bookings team will review it and contact you within 1–2 business days by phone. We will clarify anything if needed and offer you a clinician who is a good match based on your form.
If we can’t get a hold of you we will send you an email with your matched practitioners online booking link.
Your First Appointment
After confirming the best match, we will work with you to schedule your first session. Once your initial appointment is booked, you will receive an intake and consent form via email. This form must be completed within 48 hours to secure your appointment. This form contains all the important details, so please take time to read it carefully.
Typical Timeframes
· Initial response: Within 1–2 business days of submitting your form
· First appointment: Usually within 1–2 weeks, depending on your availability and the clinician's schedule
· Urgent needs: If your request is time-sensitive, please mention this in your form and we will prioritise accordingly where possible
Referrals & Mental Health Care Plans (MHCP)
If you have been referred by your GP and have a Mental Health Care Plan, please upload it with your KO form or bring a copy to your first appointment. This allows you to claim Medicare rebates (if applicable).
Not sure if you have a referral? That’s okay, our team can help guide you through what you need.
Questions?
If you are unsure about anything or need help filling out the Triage Form, feel free to call or email us. We are here to support you every step of the way.
What to Expect in Your First Session
Your first session with a psychologist is an important starting point. It’s a time to discuss what brings you to therapy, explore your goals, and begin building a trusting therapeutic relationship. You'll have the opportunity to share at your own pace while your psychologist listens, asks thoughtful questions, and works with you to create a plan tailored to your needs. This session is all about understanding you—and helping you feel supported from the start.
