We use a secure software called Katina Online to help us triage and match you with the most appropriate clinician for your needs. We offer child and adult psychology, adult psychiatry, couples therapy, allied health services including occupational therapy, dietetics and speech pathology

1. Fill out the the Triage Form to tell us why you are seeking support.

2. Any preferences you have (e.g, clinician preference, gender, location, telehealth or in-person appointments)

3. Your availability

4. If you have been referred by your GP, please ensure you upload you referral.  This includes GP Mental Health Care Plan, TAC, Worksafe, DVA are all GP referred services. 

If you need a psychological assessment or occupational therapy assessment please complete our psychology assessment or occupational therapy assessment form.

If you are unsure about anything or need help filling out the enquiry form, feel free to call or email us. We are here to support you every step of the way.

Once we receive your enquiry form our bookings team will review it and contact you within 1–2 business days by phone. We will clarify anything if needed and offer you a clinician who is a good match based on your form. 

If we can’t get a hold of you we will send you an email with your matched practitioners online booking link.

After confirming the best match, we will work with you to schedule your first session. Once your initial appointment is booked, you will receive an intake and consent form via email. This form must be completed within 48 hours to secure your appointment. This form contains all the important details, so please take time to read it carefully.

If you book online using a booking link you will be directed to complete the intake and consent form prior to completing your booking.

Typical Timeframes

Initial response: Within 1–2 business days of submitting your form

First appointment: Usually within 1–2 weeks, depending on your availability and the clinician's schedule

Urgent needs: If your request is time-sensitive, please mention this in your form and we will prioritise accordingly where possible

Your first session is an important starting point. It’s a time to discuss what brings you to therapy, explore your goals, and begin building a trusting therapeutic relationship. You'll have the opportunity to share at your own pace while your practitioner listens, asks thoughtful questions, and works with you to create a plan tailored to your needs. This session is all about understanding you—and helping you feel supported from the start.

We have put together an initial psychology session (adult) infographic to help you navigate the first session. Please click the link below:

Initial Therapy Session Guide (Adult)